You have the freedom to visit any medical provider you wish while abroad. You can seek medical care and then submit your receipts, medical records and prescriptions, along with a fully completed claim form to the claims team for processing.
For assistance finding providers in your area, please contact DHIG directly using the contact details listed on your insurance ID card.
Remember — Only use the Emergency Room (ER) in emergency situations. Urgent Care Centers and Walk-In clinics are often the best places to seek medical care quickly and you will pay less out-of-pocket.
Show your ID card at the time of treatment. With your plan, you will need to pay for your services out of pocket and then file a claim to be reimbursed, so it is important to ask for a copy of your itemized receipt after payment is made.
If you are hospitalized or the claims are larger, please contact DHIG for immediate assistance.
If you need a copy of your insurance ID card, visit MyDocuments to download it.
If your plan includes a prescription network, you will just need to show your insurance ID card to the pharmacy and pay the prescription co-pay.
If your plan does not include a prescription network, you will need to pay for your medication in full at the pharmacy. You can then submit the prescription Rx label and your pharmacy receipt to the claims team (along with a claim form) to be reimbursed for your eligible expenses.
In certain areas of the USA there are discounted, or free medication drug programs available which you can utilize to lower your costs — they include:
It is your responsibility to follow up with the claims team and make sure your claims are processed and paid!
Please follow these guidelines:
Learn more about using and managing your international insurance plan: