You have the freedom to visit any medical provider you wish while abroad. You can seek medical care and then submit your receipts, medical records and prescriptions, along with a fully completed claim form to the claims team for processing.
Remember
∙ Urgent Care Centers and Walk-In Clinics are often the best places to seek medical
care quickly and you will pay less out-of-pocket.
∙ Only use the Emergency Room (ER) in emergency situations. Your plan may include an
additional ER deductible that you will have to pay if you seek treatment at the Emergency Room.
For assistance finding providers or verifying benefits before seeking treatment, please contact DHIG directly using the contact details below:
Pre-Authorization
The following services require pre-authorization prior to the services taking place, except in emergency situations, which must be pre-authorized within 48 hours or as soon as reasonably possible.Please see your certificate for full details and make sure to call the number on your insurance ID card within 5 business days prior to the scheduled procedure date or as soon as reasonably possible or there will be a reduction in benefits.
Learn more about using and managing your international insurance plan: