FACC-NY | Contact Us

Participants

If you are a current participant and would like to learn more about your insurance, please be sure to visit your Student Zone first, as many questions will be answered there. We also have an FAQ page where we answer common questions such as:

  • I haven’t received my insurance ID card and documents, why not?
  • Why can’t I register for my telemedicine account?
  • I need to see a doctor, what do I do?
  • How can I update my insurance start or end date?
  • Information on my insurance ID card is wrong. How can I fix this?
  • Where can I find out the status of my medical bills?

To view the answers to these commonly asked questions, please visit our FAQ page.

For all other inquiries, or if you’d like to request a proposal and quote, please use the contact form below, and we'll be happy to get back to you within 24 to 48 business hours.

PLEASE NOTE — Do not use this form for emergencies, if you need immediate help or assistance please contact the 24 Hour Emergency Service.

Student Zone

Learn more about using and managing your international insurance plan:
OverviewTelemedicineSeeking TreatmentDoctor/Hospital SearchClaims CenterHealthcare TipsVideo OverviewsContact Us
24-Hour Assistance:

Toll-free: (877) 702-6767
Direct: + 1 (317) 582-2622

Non-Emergency Contact:
For any non-emergency support issues, such as claim updates please either call using the numbers above, contact us via email