Getting Started

Before you seek medical care, you will need to activate your account so you can schedule a Virtual Doctor’s visit. You can do this online or by phone:

When activating your account, please follow the instructions included with your insurance ID card (a copy of which can be downloaded from MyDocuments or please download this helpful PDF:

Getting Setup with 24/7 Call-a-Doc

Mobile Apps

After activating your account, you can download and access the service through your mobile phone:

Frequently Asked Questions

Learn more about 24/7 Call-a-Doc below.

• Why Am I Having Trouble Registering for 24/7 Call-a-Doc?

  There could be a few reasons why you cannot register for the 24/7 Call-a-Doc service. The most common reasons include:
  • Your program has not started — You will not be able to register for the 24/7 Call-a-Doc service until after your insurance plan has started. If you aren’t sure when your plan starts, check your insurance ID card to confirm your plan's effective date, or ask your sponsoring organization.
  • You entered your personal details incorrectly — You will need to use your first and last name exactly how they appear on your insurance enrollment, and your date of birth must be in MM/DD/YYYY format.
  • You entered the wrong ID number — You will need to enter your Seven Corners certificate ID number to register. This can be found on your insurance ID card.
  • You’re not in the United States — 24/7 Call-a-Doc is only available for US programs. If your program does not include the United States, you cannot register for the service. You will need to be located in the United States to access the 24/7 Call-a-Doc website and register for your account.
  If you are still having trouble setting up your 24/7 Call-a-Doc account, please contact us for assistance.

• What Health Concerns Can 24/7 Call-a-Doc Help Treat?

  You can use 24/7 Call-a-Doc to help treat non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses.

• How Can I Access 24/7 Call-a-Doc?

  Once you have set up your account, you can access 24/7 Call-a-Doc through your computer, tablet, or phone. You can download the mobile apps here:

  

  

• How Does 24/7 Call-a-Doc Work?

  After you've created your account, it's simple to request a real-time video, app, or phone consultation with one of 24/7 Call-a-Doc’s providers. A doctor will review your medical history and perform a video exam or phone consultation usually within minutes. You will then receive your medical records and care instructions electronically, along with any necessary prescriptions sent to your local pharmacy. If you require urgent care, you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.

• How Much Does the Service Cost?

  Your plan includes a certain number of free visits, so be sure to check your policy wording to confirm how many visits you will have through 24/7 Call-A-Doc that are included at no charge. After you’ve used your free visits, you can continue to use 24/7 Call-A-Doc for a $35 per visit fee.

• What Languages does 24/7 Call-A-Doc Support?

  24/7 Call-A-Doc offers telemedicine services in 225 languages. When requesting a virtual visit through 24/7 Call-A-Doc, you can request to speak to a doctor in the language of your choice.

• Can I Get a Prescription?

  Yes, doctors can submit prescriptions for pick-up at your local pharmacy through the 24/7 Call-a-Doc service. Depending on your plan, you may need to pay for your prescription upfront and submit a claim against your insurance plan for reimbursement.

• What if I Need a Referral?

  If you are referred for follow-up care outside of 24/7 Call-a-Doc, any further visits will be handled by your insurance per the benefits of your plan and will need to be submitted to your insurance company for processing.