This section will provide you with all the information on how to handle any claims you need to make with your insurance plan. If you need to make a claim, please download either the English or Spanish claim form:
Mobile Claim Submission
Did you know you can submit claims with your phone? All you need to do is gather your itemized bills and receipts, complete a claim form and then take a picture with your phone and email those images to service@worldtrips.com
Claims Status
If you would like to find out the status of a claim, you can either email service@worldtrips.com, log into your online MESA account, or call WorldTrips:
- USA Toll Free: (800) 605-2282
- USA Direct: +1 (317) 262-2132
How Claims Are Processed
Medical Claims in the USA
- Seek treatment from a network doctor
- Hand over your insurance ID card at the time of treatment
- Claims will be sent directly to the claims team for processing
- We recommend you complete a claim form for each new injury/illness
- Very Important! Track the status of the claim online, or by calling the number on your ID card about 30 days after your visit to the doctor.
- If further information is needed, such as medical records, this is your responsibility to obtain and submit to the claims team.
If you need assistance with the claims process, please contact us directly.
Medical Claims outside the USA,
or Non-Network Doctors
- Seek treatment from any provider you wish.
- Pay for their services directly and keep copies of all medical records, invoices, bills and receipts.
- Complete a claim form for each new injury/illness and submit it along with the above documents to the claims team for processing.
- Very Important! Track the status of the claim online, or by calling the number on your ID card about 30 days after your visit to the doctor.
Luggage Claims
If your plan includes the benefit, and you have lost your luggage or had it stolen you can submit a claim against your insurance plan to be reimbursed as per your plan benefits. Please double check your plan brochure and insurance certificate for the actual coverage in your plan.
To submit a claim, you will first need to make sure you file a claim with either the local police (if it is stolen) or the transportation provider who lost your luggage. Once you have done that, please print off the claim form and complete parts A and C (you can leave part B blank) and submit the claim form along with an itemized list of all lost/ stolen items and their value, and a copy of the claim/ report you from either the police or the transportation provider.