Technology

With a dedicated team of programmers who work in-house, we have the strength to develop and grow our technical abilities. A few of our key technological strengths include:

Enrollment System

Our online enrollment management system has been built from the ground up — providing all our clients with easy access to manage their enrollments 24 hours a day. The system is continually refined, and new updates pushed to enhance and improve it. Access to our system is included at no additional cost to all our plans. If you would like more information about our enrollment system, please contact us, and we'd be happy to give you a demo.

API Capabilities

To make access to our system easier and more streamlined, enrollments can be made directly from your system into ours through our dedicated API. With an initial setup at the beginning, once the API connection has been established, your enrollment data will flow straight through to us. Learn more about our API.

Digital ID Card

Available through Apple iPhone and Android devices, participants can access their insurance ID Card and details on their phone. Participants simply need to click the relevant icon in our welcome email to download the details to their wallet app — no more paper or PDF ID cards!

Online Claims Tracking

Through our Student Zone, participants are now able to track their claims online from start to finish. The streamlined process makes it easier for participants to check on the status of their claims, download EOBs, and avoid confusion and frustration trying to chase down claims.

Account Manager

All clients are assigned their own dedicated account manager, who will be on hand to assist you and your team. Your account manager will be there to help with assist cases, complex claims, and really anything that comes across your desk regarding your insurance plan.

Our key account managers have a wealth of experience and comprise of:

Annemarie
Annemarie Estrada Vice President, Client Services
Morrison
Morrison Kwong Director, Client Services
Sutherland
Sutherland Schneider Director, Client Services
Leah
Leah Jones Director, Client Services
Alejandra
Alejandra Ramirez Senior Account Manager, Client Services
Natalie
Natalie Holland Account Manager, Client Services
Antonio
Antonio Zapata Account Manager, Client Services
Antonio
Staci Farmer Account Manager, Client Services

Student Zone

To provide your participants with information and advice with their insurance plan, we have developed the "Student Zone". The Student Zone is an online account center for all of our insurance clients that provides participants with helpful information about their insurance plan, including steps on seeking treatment, how to find providers, claims assistance, and more!

Resources

We have developed a range of industry-leading articles, videos, and user content to help both participants and organizations understand international insurance. Participants can view videos on topics such as “Understanding the US Healthcare System”, “Mental Health Awareness,” and “How to Seek Treatment” through their Student Zone. For organizations, we have a dedicated Education Section on our website that provides our clients and potential clients with helpful information on a number of key topics.

Global Coverage

With offices in the USA, Germany, Mexico and China, we are ideally placed to help you and your participants around the world. We have carrier partners with over 10 insurance companies globally and can create bespoke insurance solutions to meet all needs around the world.